FAQ's
Snow Removal FAQ's
Do I need to provide a shovel for my Campus Hand?
No, our Campus Hands will provide their own shovel. Any job besides snow removal will require you as the renter or homeowner to provide the Campus Hands with the required materials/tools for your project.
Do I need to make a down payment for snow removal?
No. We require down payments for any service request besides snow removal. You will be billed after each snow event.
How does your snow removal work?
Campus Hands will provide you with a quote for snow removal within 24 hours of receiving your service request. If you accept our quote, we will send you a snow contract for the winter season.
How many inches of snow before dispatch?
You get to define what a "snow event" is considered in your snow removal contract. A snow event is usually any snow fall 2" or more in depth.
How soon does Campus Hands dispatch after it snows?
We try to dispatch within 2 hours of the snow stopping.
What if my Campus Hand doesn't show up?
If you have any complaints about your Campus Hand please email info@campushands.com
Do you Salt/Sand/De-ice?
If you provide salt/sand and have it near an accessible spot for a Campus Hand, they will disburse it for you. Campus Hands never provides materials for a job as this would be overbearing for college student workers to manage.
How do I pay my Invoice?
You will receive an invoice via email. You can pay through that portal, and if you do not want to pay online, then you can always mail a check written out to Campus Hands through the mailing address listed on that invoice.
Do you provide per-diem/as-needed snow removal?
Yes we do. However, if you did not sign up for our snow removal contract for that season, there is no guarantee on availability, and pricing is subject to change.
Do you plow?
No. Remember, Campus Hands is 100% student run and operated, we will not have access to any machinery.
Can you send photos of the snow removal?
No. Campus Hands does not provide before and after photos. If you have any issues in regards to your service please email: info@campushands.com